The 2mee Platform
The Creator App
Frequently Asked Questions
Reports
Once a message has been sent, the report for that message is generated. To view reports go to sent messages and select the message that you want to review. These can be selected from the dashboard shown below which also offers extra information on each message too.
Report Definitions
Deliveries
Total Sent - The number of messages successfully sent to Google, Apple, Microsoft, etc server
Delivered - The number of Face messages that have been delivered to the users device
Unreachable - The number of devices that were unable to receive the holoPush message. This could be for a number of reasons. The device was once subscribed to notifications, but has now either uninstalled your application or opted-out of notifications. The battery may be low or the app is no longer installed.
Engagement
Delivered - The number of messages that have been delivered to the users device
Engaged - The number of users who have engaged with the holoPush message
Not Engaged - The number of users who have not engaged with the holoPush message
CTR - Click Through Rate, the amount of users who have clicked on your delivered holoPush message
Time in App - The amount of time a user spent (Seconds) within your app after opening your holoPush message
Play Count - The amount of times a user has played your Hologram message (Only available for HoloPush not Text/Rich media messages)
Direct Open - Users that received your message and opened your app directly from the holoPush message
Influenced Opens - The number of opens that occur indirectly as a result of a push notification. Every app open that occurs after a push is an influenced open, whether it is the direct result of a push or not.
Influenced opens are only calculated for a 12 hour window after the push was sent.
There may be some overlap of direct opens and influenced opens numbers, depending on the app and the users. Neither direct opens or influenced opens are related to each the other. Adding the counts together for direct and influenced open will give you incorrect results.
Saving a Hologram to the Holo Library
You are able to save any Hologram in Sent messages to the Holo Library. To save your hologram recording to the holo library you need to:
Open the Sent Message you want to save the hologram for then scroll to the bottom of the page and click the 'Save recording to library' button below the hologram preview.
Then you will be asked to add a title to the Hologram you would like to save
Once you have added your title your hologram will be saved to the library. You will now be able to send this hologram in any future messages from the 2mee platform.
Last modified 3mo ago